Withdrawal Methods & Limits
Everything you need to know about getting your winnings out of Westio — from choosing a method to completing KYC verification.
| Method | Processing Time | Daily Limit | Fees |
|---|---|---|---|
| Bitcoin / USDT (crypto) | Within 24 hours post-KYC | £5,000 standard | Network fees may apply |
| PayPal | 0–24 hours | £5,000 standard | None |
| Skrill / Neteller | 0–24 hours | £5,000 standard | None |
| Trustly | 0–24 hours | £5,000 standard | None |
| Visa / Mastercard | 1–5 business days | £5,000 standard | None |
| Bank Transfer | 1–5 business days | £5,000 standard | None |
KYC Before Your First Withdrawal
Identity verification (KYC) must be completed before Westio processes your first withdrawal. This is a regulatory requirement, not a discretionary check. You will need to submit:
- A government-issued photo ID (passport or driving licence)
- Proof of address — a utility bill, bank statement, or official letter dated within the last 90 days
- In some cases, if your account activity reaches certain thresholds, a source-of-funds document may be requested
Once documents are submitted, verification typically completes within 24 hours during business days. You can submit your documents through the account settings section at any time — you do not have to wait until your first withdrawal request to begin the process.
Daily and Cumulative Limits
Standard Westio accounts have a daily withdrawal limit of £5,000. This applies across all methods combined — it is not per-method. VIP players at Silver tier and above have higher limits. Diamond-tier players can negotiate bespoke limits through their account manager. Cumulative weekly and monthly caps may also apply; check your account dashboard for your current limits.
Pending and Reversal Policy
Withdrawal requests enter a brief pending period while Westio's compliance team checks the transaction. During this window the withdrawal can be cancelled from the cashier and returned to your balance. Once the pending period has passed, the withdrawal moves to the payment processor and cannot be recalled. Some operators permit "reversal" of pending withdrawals, which is sometimes used as a mechanism to encourage further play — if you request a withdrawal, leave it alone until it settles.
Currency
Westio processes GBP withdrawals in GBP. There is no conversion step and no currency exchange fee. If you use a crypto method, the GBP equivalent is calculated at the prevailing rate at the moment of processing — minor fluctuations between request and settlement are normal.
Troubleshooting Delayed Withdrawals
If your withdrawal has not arrived within the stated timeframe, check the following: KYC documents have been approved, the payment method matches the one used to deposit (some processors require same-method withdrawals for anti-money laundering compliance), and your account has no outstanding bonus wagering requirements on the withdrawn funds. Contact support at [email protected] or via live chat if the issue persists.