Terms & Conditions

1. Eligibility

To register and play at Westio you must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher), be a natural person (not a company or organisation), and not be a resident of any jurisdiction where online gambling is prohibited by law. Westio reserves the right to verify eligibility at any time and to close accounts that do not meet these requirements.

2. Account Rules

Each player may hold only one Westio account. Duplicate accounts will be closed and any balance or bonus associated with them may be voided. You are responsible for keeping your login credentials confidential. Westio is not liable for losses arising from unauthorised access caused by your failure to keep your credentials secure. Accounts may not be transferred to, sold to, or used by another person.

3. Bonuses and Promotions

All bonuses are subject to individual offer terms, including wagering requirements, time limits, minimum deposit amounts, maximum bet restrictions, and game contribution rates. The welcome bonus requires a minimum deposit of £20, carries a 30× wagering requirement on the combined bonus and deposit amount, has a 30-day validity period, limits bets to £5 per spin or round during wagering, and caps the maximum withdrawable amount from bonus winnings at 5× the bonus value. Bonuses are for personal recreational use only. Systematic, automated, or collaborative bonus exploitation is prohibited and will result in account closure and forfeiture of funds.

4. Deposits and Withdrawals

All deposits and withdrawals are subject to the limits and processing times set out on the Payments page and Withdrawals page. Westio processes all transactions in GBP. Identity verification must be completed before the first withdrawal. Westio reserves the right to carry out additional checks on larger transactions in accordance with anti-money laundering regulations. Withdrawals are returned to the original deposit method where possible under AML policy.

5. Prohibited Activity

The following are prohibited and may result in immediate account closure and forfeiture of funds:

• Using false identity information during registration or KYC
• Colluding with other players or using bots, scripts, or automated systems
• Exploiting software errors, glitches, or loopholes
• Any form of money laundering, fraud, or payment chargebacks
• Accessing the site from a prohibited jurisdiction using a VPN or similar tool
• Providing false information to customer support

6. Inactive Accounts

An account is considered inactive after 12 consecutive months of no real-money login activity. Westio will notify you by email before applying any inactivity fee. After notification, an administrative fee may be deducted from the account balance each month that the account remains inactive. The fee will not reduce the balance below zero. Funds can always be withdrawn before the fee is applied — contact support to request a withdrawal at any time.

7. Disputes

If you believe there has been an error relating to a bet, game outcome, or financial transaction, contact support within 30 days of the event. Westio will investigate and respond within 10 business days. If you are not satisfied with the outcome, you may refer the dispute to the relevant independent dispute resolution service as indicated in the licensing information displayed in the site footer.

8. Changes to Terms

Westio may update these Terms at any time. Continued use of the site after an update constitutes acceptance. Material changes will be communicated by email to registered players at least seven days before taking effect.

9. Governing Law

These Terms are governed by the laws applicable to the jurisdiction under which Westio holds its gaming licence. Licence details are displayed in the site footer.

10. Limitation of Liability

Westio is not liable for losses resulting from interruptions to service, technical failures beyond our reasonable control, or actions taken by third-party payment providers. Our liability to any player in respect of any single event or series of related events is limited to the amount deposited by that player in the 12 months preceding the claim.