Responsible Gambling

How to Set Limits

All responsible gambling tools are available in the Responsible Gambling section of your account settings. Deposit limits and loss limits take effect immediately when set. Increasing a limit is subject to a mandatory cooling-off period of at least 24 hours to prevent impulsive decisions. Decreasing a limit takes effect immediately.

Loss Limits

In addition to deposit limits, you can set a maximum loss per day, week, or month. Once the limit is reached, you cannot place further bets until the period resets or you request a change — which is subject to the cooling-off period.

Time-Out

A time-out temporarily suspends your account. Options run from 24 hours up to six weeks. During a time-out you cannot deposit, place bets, or access game-play features, but your balance is preserved. Time-out cannot be cancelled early — wait until the period expires before the account is restored.

Self-Exclusion

Self-exclusion is a longer, more serious measure. You can exclude your Westio account for a minimum of six months or permanently. During self-exclusion, your account is fully disabled and you will not receive marketing communications. Westio will make reasonable efforts to enforce the exclusion. To self-exclude, contact support or use the account settings. You can also self-exclude from all UK-licensed gambling operators simultaneously through GamStop — this is a free national scheme.

Warning Signs of Problem Gambling

Gambling may be becoming a problem if you find yourself:

• Spending more than you can afford to lose
• Gambling to recover losses ("chasing")
• Neglecting work, family, or other responsibilities
• Hiding your gambling from people around you
• Feeling anxious, irritable, or depressed when not gambling
• Borrowing money to gamble

If any of these apply to you, contact GamCare on 0808 8020 133 (free, available 24 hours a day, 7 days a week) for confidential support.

Blocking Software

You can install third-party software on your devices to block access to gambling websites. Tools such as Gamban, BetBlocker, and Net Nanny allow you to set filters independently of the operator. These are particularly useful if you want protection on shared devices or during a self-exclusion period.

Under-18 Protection

Westio is strictly for adults aged 18 and over. If you share a device with a minor, we recommend using parental control software such as NetNanny or Family Link to restrict access to gambling content. Keep login credentials private.