Privacy Policy

1. Who We Are

Westio Casino ("Westio", "we", "our", "us") operates this website at westio-uk.uk. We are the data controller for personal data collected through this site. To contact us regarding data protection matters, email [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Account registration: name, date of birth, email address, residential address, phone number, and chosen username
• Identity verification (KYC): copies of government-issued ID and proof-of-address documents
• Financial transactions: payment method details, transaction history, deposit and withdrawal records
• Usage data: IP address, browser type, device identifier, pages visited, session duration, and game play history
• Communications: live chat transcripts, email correspondence, and support ticket contents
• Cookies: see our Cookie Policy for full details

3. How We Use Your Data

We process personal data for the following purposes:

• Account creation, authentication, and management
• Processing deposits and withdrawals and preventing fraud
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) legal obligations
• Providing customer support
• Responsible gambling monitoring and self-exclusion enforcement
• Sending transactional emails (deposit confirmations, withdrawal notifications)
• Sending promotional emails where you have opted in to marketing
• Improving and personalising the site experience
• Complying with gaming licence conditions

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract performance — processing necessary to provide the casino and sportsbook service
• Legal obligation — AML/KYC checks, responsible gambling requirements, and licensing compliance
• Legitimate interests — fraud prevention, site security, and service improvement
• Consent — marketing emails (you can withdraw consent at any time)

5. Data Sharing

We share personal data with third parties only where necessary:

• Payment processors to facilitate deposits and withdrawals
• Identity verification providers for KYC compliance
• Game software providers who need session data to operate their games
• Fraud detection and analytics platforms
• Regulatory authorities when required by law

We do not sell personal data to third parties for their own marketing purposes.

6. Cookies

We use cookies and similar tracking technologies. See our Cookie Policy for a complete list of cookies used, their purposes, and how to manage your preferences.

7. Your Rights

Under UK GDPR you have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Restrict or object to certain processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent for marketing at any time

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

8. Data Retention

We retain account data for as long as the account is active and for five years after closure, in line with AML regulatory requirements. KYC documents are retained for the duration required by applicable law, typically five years from the date of the last transaction.

9. Data Protection Authority

The UK supervisory authority for data protection is the Information Commissioner's Office (ICO). If you believe we have handled your data unlawfully, you have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email to registered players or by a notice on this page. The date at the top of this page reflects the most recent update.